RETURN POLICY

RETURN POLICY:

Products can be returned only in the following two circumstances:

You received a product that is defective or damaged.
You received a product different from the one you ordered because of
a mix-up online.

In both the situations, the following conditions have to be fulfilled:

Products should not have been worn and/or used.
Every product must be returned with tag, invoice and packing material intact.
All claims for returns will have to clear an assessment made by the
quality control manager.
Return request will have to reach us within 2 days of the receipt of the product.
Cost of shipping of returned products will have to be borne by the customer.

Important:

No requests for return will be entertained for customized products. Customized products CANNOT be returned.

We do not process any refund, instead the products can be replaced unless the request is genuine and acceptable form our end.
In case of a replacement

We receive your returned product.
Our quality control team scrutinizes the product to assess if all return conditions are fulfilled.
If the quality control team approves, the exchange claim is processed within 2 working days.

Disclaimer for Colour and Description:

No matter how good the photograph, it is, after all, not the real product. And as a result, it is likely that colours look different in the photographs from what they actually are in reality. Several factors, including the settings of the device on which you view the photographs might impact the way the colours appear in online photographs.

This is especially true of the following shades:

Blue, green, orange, pink and purple
Dark colours like black, deep blue, dark brown
Pastel shades like white, off-white, cream, grey
Pachaiyappas Silks allows a return only if the product is damaged or defective and the return request to be raised within 2 days of receiving the product by contacting customer care.

Note: Pachaiyappas Silks have an high standard quality check for all our sarees once we receive from the loom and we assure that the probability of damage or the defective are very less.